Vietnam | Socialist Republic of Vietnam

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Terms and Conditions

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Please go through these terms and conditions carefully before using this website. By accepting these terms and conditions- Belongs to Visacent Ltd (“”,“Vietnammyvisa”,” “we,”“us,”“our”) and provides its visa processing, ETA form process, documents process, passport renewals, digital documents processing and related travel services to you in part through Websites, portal, and through its mobile software applications (collectively, such services and applications, including any new features, and the Sites, the “Service(s)”), subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface or through other reasonable means. Any such changes will become effective immediately or no earlier than seven (7) days after they are posted in certain cases, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy or Cancellation and Refund Policy . All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of the Service

Your Registration Obligations: You may be required to register with any of the Websites in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian. Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. We will not be liable for any loss or damage arising from your failure to comply with this Section.

Modifications to Service:

We reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Mobile Services (if any):

The Service includes certain services that are available via a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding us and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to the person that acquires your old number.

Service Regulation:

The regulation surrounding the Visa / eta / other documents is subject to change without notice. Weis not responsible for such changes or for any delay or loss relating to such changes.

We will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of any service fees paid by customer for visa, photo or passport processing, regardless of circumstances, whether or not we had knowledge that such damages might be incurred and whether or not we may be, or may be responsible for, a contributing cause.

Delivery Times:

We make its best efforts to meet the delivery times but we does not guarantee any delivery times. We will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages).

We are not responsible for the actions or inaction of the Government of any country officials and personnel. Weis not and shall not be responsible for the actions and inactions of the Government of any Country. Processing time for tourist visas, passport renewals and photo services, is quoted by us as approximations based on our experience with relevant Governments. We are not and shall not be responsible for processing times. Visa requirement for any Country regarding the Visa is established by the Government of any Country and is subject to change without notice. While we strive to provide complete and current information, we cannot guarantee that the information supplied is the most complete and current. we are not and shall not be responsible for such information.

Disclaimer of Warranties:

Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We makes no warranty that,

  • The service will meet your requirements
  • The service will be uninterrupted, timely, secure, or error-free
  • The results that may be obtained from the use of the service will be accurate or reliable
  • The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

Limitation of Liability:

You expressly understand and agree that we will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if we has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from:

  • the use or the inability to use the service;
  • the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
  • unauthorized access to or alteration of your transmissions or data;
  • statements or conduct of any third party on the service;
  • any other matter relating to the service. In no event will we total liability to you for all damages, losses or causes of action exceed one hundred pound sterling or equals (£100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set forth above may not apply to you. If you are dissatisfied with any portion of the service or with these terms of service, your sole and exclusive remedy is to discontinue use of the service.


We use third-party payment platforms such as Spreedly, Paypal, Stripe, Paysafe, WePay, Adyen and Braintree. We do not store credit card data. All transaction information passed between us and the previous payment platforms is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to these payment processor servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Cancellation and Refund Policy:

All cancellation requests have to be sent to us before documents are uploaded and within 5-10 minutes super urgent application / 1 hours normal application from the time of order success. After that time, your visa application / document process / ETA / etc order will be non-refundable (We charge upto $20 administrative fee for the refund cost).

After our Service / support Team has got application ID confirmation by the Government / or respective department / agency for your order, you could not request for cancellation anymore. Once your application / document process / ETA / etc order has been sent to your email address, we will be unable to reimburse you the visa / application / service / support, etc fee.

It is imperative that you supply us with all the correct information required for your requested visa / application / document process at the time of your fill application / apply one. Our Service Team cannot be held responsible for any visa / ETA, letter documents granted incorrectly or refused entry due to incorrect information and any losses incurred. Though every effort will be made on our part to correct any visa / ETA, letter documents issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa / ETA, letter documents information with your passport and personal information prior to departure or whatsoever.

The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take 15 - 20 days due to banking procedures. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.


  • All cancellation requests have to be sent to us before documents are uploaded and within 2 hours from the time of order success. (We charge $20 administrative fee for the refund cost).
  • If your visa application / document process / ETA / etc was rejected by the Government / other department because of special reasons or any unexpected reasons, our Online Service Team will refund only the service fee (without the Government fee) for you only in special cases.

On refund, Payment gateway like paypal policy change effective 5 March 2020 includes the fact that PayPal will no longer reimburse the fees they charge to customers or merchants, if a customer got issued a refund. You can find more information about this in our new policy changes on paypal payment gateway website.

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